My work's about love. When someone you love dies, you miss them physically even if you believe their spirit still lives. I don't stop anybody grieving. I explain that one day they'll be reunited with their loved ones.
I know that animals have souls because I've seen the spirit of a dog sitting next to a blind man at one of my meetings. On one side he had his live guide dog, and on the other side his spirit guide dog. When I told him that, he was so happy that he cried.
On another occasion a little spirit girl came through to her mother and described the rag doll that had been put in her coffin - it was something only the mother knew.
Often the spirit people tell me something that people don't know and they have to go away and check that it's true. It's the spirit people's way of proving that they exist.